West Ham vice-chairman Karren Brady has issued a public apology for the club's problems on and off the pitch, and said the board takes full responsibility for the Hammers' predicament.
A series of pitch invasions marred last weekend's Saturday's 3-0 home loss to Burnley at the London Stadium, while joint owner David Sullivan was struck on his glasses by a coin after hundreds of angry supporters gathered in front of the directors' box.
The result left David Moyes' side just three points clear of the Premier League relegation zone.
"Nothing is more important than ensuring our fans are able to come and support the team safely," Brady wrote in her column in The Sun. "We take full responsibility for the changes that need to be made to the stadium. And let me be frank. The board takes full responsibility for our predicament.
"Ultimately the table does not lie and just like the team we are judged on our position."
She continued: "I want to put on record that the board of West Ham United would like to offer our sincere apologies to the vast majority of our supporters who turned up to support their club, lots of them with young children who sat and tried to continue to support their team.
"We are restructuring our player recruitment. This will change the way we handle transfers, giving the control to the manager and the football staff.
"Our focus now is on the team and staying in the Premier League. We have eight games to play. Getting the points we need has to be the priority."
Brady also defended the level of investment into the playing squad.
"I feel I must address issues around investment in the squad," she added. "Spending on transfers and wages has doubled over past five years. A club-record £80m was spent on players in 2016/17.
"Our wage bill of £105,000,000 compares with top flight Premier League clubs. Some may argue that the money has not been invested well enough, but it has been invested."